Shopping Policies
Damaged, Defective or Incorrect Orders
If merchandise arrives damaged or defective, or you receive an incorrect item, contact KYSTUFF.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the merchandise and issue when appropriate. After review and verification, we may provide an appropriate replacement or refund based on inventory availability and the circumstances. You will not be responsible for additional shipping costs when KYSTUFF.com sent the wrong merchandise or an item arrived damaged or defective. Contact us at support@kystuff.com.
Lost, Stolen or Misdelivered Packages
If carrier tracking shows a package as delivered but you cannot locate it, verify the shipping address, check around the delivery location, check with household members or neighbors when appropriate, and contact the carrier. KYSTUFF.com will reasonably assist with available tracking information and carrier-related inquiries. Each situation is reviewed individually based on tracking information and circumstances; a package marked delivered does not automatically qualify for a refund or replacement. This policy does not eliminate rights available under applicable law or through shipping protection or services purchased.
Order Cancellations & Changes
Contact KYSTUFF.com as quickly as possible if you need to change or cancel an order. We will try to accommodate the request if fulfillment has not begun, but changes and cancellations cannot be guaranteed once an order enters processing or fulfillment. Once an order has shipped, the Refund & Return Policy applies. Please check sizes, colors, quantities, and shipping information before completing checkout.
Sizing & Fit
Fit can vary based on garment style, manufacturer, material, cut, stretch, and individual preference. Review the sizing information on each product page before ordering. Product photographs show merchandise but cannot guarantee how an item will fit every customer.
For products marked “OS” or “One Size Fits Most,” that designation does not guarantee the garment will fit every body type. Fit depends on measurements, material, stretch, and individual body proportions. Contact KYSTUFF.com at support@kystuff.com before ordering if you have a sizing question.
Limited Releases & Quantities
KYSTUFF.com regularly introduces fresh Kentucky-inspired designs and merchandise. Certain designs may be offered only for limited periods or in limited quantities. Unless specifically stated otherwise, KYSTUFF.com does not guarantee that sold-out, retired, or discontinued designs will be restocked.
Adding an item to your cart does not guarantee availability; availability is confirmed only after checkout has been completed successfully. Not every product is limited edition unless that product is specifically designated as such.
Sales, Promotions & Final Sale
Promotions are valid only during the advertised promotional period and are subject to the terms displayed with the offer. Promotional codes cannot be combined unless specifically stated otherwise. Discounts are not automatically applied retroactively to orders placed before a promotion begins.
Products clearly designated Final Sale are not eligible for ordinary returns or exchanges. This does not affect remedies for merchandise that arrives damaged, defective, or incorrect, or rights required by applicable law.
For combo offers or bundles, a full refund may require return of the complete bundle unless the individual product page states otherwise. For a partial return from a bundle, KYSTUFF.com may recalculate the price of retained merchandise using applicable non-bundle pricing when that approach was disclosed and is permitted.
For questions about these policies, email support@kystuff.com or visit the Contact page.